Cookie policy for users
This policy details our approach to cookie use and data preferences for site visitors in Malaysia. We are committed to secure and transparent information handling.
What are cookies?
Cookies are small text files stored on your device to support site functionality, help remember preferences, or analyse performance.
Types of cookies we use
We use a limited range of cookies for basic site operation, analytics, and user experience improvement.
Necessary cookies
These are essential for core functionality like navigation and access to secure areas—disabling may limit service.
Stored up to 1 year, deleted on browser reset.
Functional cookies
Remember your preferences and settings, keeping the site experience smoother between visits or logins.
Stored up to 1 year, reset on preference change.
Analytics cookies
Help analyse site usage and trends, so we can improve our services and offerings for Malaysia-based clients.
Active for up to 6 months per session.
Marketing cookies
Not used for advertising purposes—any related analytics is only to improve future services.
Session-only or deleted within 90 days.
How we use your cookies
Our use is minimal and in line with Malaysian regulations. No third-party targeting or ad cookies are loaded.
- Remember your login or previous page visits for easier navigation.
- Keep your language or accessibility preferences for return visits.
- Provide analytics to shape our service improvements.
- Store feedback forms temporarily until a session ends.
Your rights and control
You can limit or delete cookies using browser controls at any time. Some functions rely on cookie acceptance, but personal choices are supported.
Your GDPR rights (EU visitors)
If browsing from the EU, you have these options regarding cookies and data usage.
- Right to access data and cookie usage details
- Right to delete or restrict unnecessary cookies
- Right to refuse direct marketing and profiling
Your CCPA rights (CA users)
California visitors have extra choices regarding personal data.
- Know what data is collected via cookies
- Opt out of data sale (not practiced here)
- Access or delete your personal information
Your LGPD rights (BR users)
Brazilian users can ask about, correct, or erase web data as allowed by law.
- What web info we store and why
- Means to correct any web or cookie data
- Erase or restrict usage on request
Cookie management
Adjust browser settings to control, disable, or delete cookies as you wish.
Browser settings and help
Each browser lets you block or remove cookies independently.
- Find tools in settings or preferences for cookie control.
- Use help/support features to reset cookie permissions.
- Restore browser defaults to clear old site cookies.
Site note: Disabling cookies may disable some site features.
Third-party cookies
Cookies from outside sites are not intentionally set, but some embedded content may reference third-party cookies beyond our control.
Contact for cookie questions
For questions about cookies, privacy, or data rights, contact our support.
Email support: content@xenalorivia.sbs
Phone number: +60 7-780 7651
Site address: Standard Chartered Building, No. 2 Beach Street, George Town, Penang 10200 Malaysia
Policy update information
Policy may change to align with evolving practices or regulations. Last reviewed January 18, 2026.
Last update: January 18, 2026