Your privacy matters to us
How we handle information at Xenalorivia Window Cleaning
What we collect and why
We collect only essential personal and property details to confirm your booking and tailor our service. Details may include your name, contact number, address, building type, and service preferences.
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→Full name and contact phone number
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→Home or business address for service
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→Email address for communication
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→Details regarding property type
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→Service preferences or extra requests
Data is only collected when you contact us, request a quote, or use our website forms. We do not gather information unrelated to our services.
How we use information
Information is used strictly for processing bookings, service reminders, support, and to improve our cleaning solutions as relevant to your needs.
We may send you service updates or request feedback, but you may opt out any time. No details are shared for marketing without your clear consent.
Your control and choices
You have rights to access, correct, or erase your data, and can request information on how it’s stored or used by our business.
Access rights
Request a copy of any information we keep.
Correction rights
Ask us to correct inaccurate details.
Erasure rights
Request deletion if data is no longer required.
Portability rights
Obtain a portable file of your personal data.
Limited third-party sharing
We only share information with contractors working directly on your booking, under strict privacy agreements.
Data may be released if legally required, or in case of urgent property or safety needs, always complying with Malaysia’s data rules.
Keeping your data secure
We use up-to-date methods and restricted access to protect your personal details. Staff are trained in information security and privacy protection.
Data is disposed of securely when no longer needed. Access to information is limited to relevant personnel only.
Contact for privacy questions
Address: Standard Chartered Building, No. 2 Beach Street, George Town, Penang 10200 Malaysia
Phone: +60 7-780 7651
Email: content@xenalorivia.sbs