Xenalorivia - Window cleaning experts in Malaysia for homes and businesses

Acceptance of terms

Use of our site or booking a service means you accept all these terms. If you disagree with any, please refrain from proceeding. We uphold safety and ethical practices at all times.

Key definitions

For clarity, these terms define how we refer to our services, your obligations, and legal responsibilities.

‘Service’ means window cleaning as described on our website or during booking communication.

‘Customer’ refers to any entity using our service for personal or business reasons in Malaysia.

‘Team’ means employees, contractors, or staff working under Xenalorivia’s direction.

‘Agreement’ covers these terms and all related policies.

How our services work

Services are available within Malaysia, tailored to property type. Bookings may be confirmed by phone, email, or online form. Safe service delivery is paramount.

Eligibility

Services are available to adults and business entities legally able to enter contracts in Malaysia.

Persons under 18 require adult supervision or consent.

Your responsibilities

Customers must provide accurate data and safe, reasonable access to property on booking day.

Supply accurate booking and contact details.

Remove valuables or obstacles from window areas.

Advise of hazards, pets, or special requirements.

Respond to staff communication promptly for safety.

Prohibited uses

Our service cannot be used irresponsibly or unlawfully.

No fraudulent, misleading, or dishonest bookings allowed.

Do not tamper with equipment or bypass our safety protocols.

No harassing, offensive, or dangerous conduct towards staff.

No use of service for illegal property activity.

No copy or replication of our branding or content.

Intellectual property

All content, logos, and methods belong to Xenalorivia unless otherwise stated. Copying or distribution without written consent is prohibited. We protect our intellectual property rights and pursue proper legal avenues when required.

User content

Comments or feedback may be used for staff training or marketing with your permission.

Your content rights

Request removal of any personal feedback or content you contributed at any time.

How we protect your privacy

Your information is handled according to our privacy policy. If you disagree, do not use our services. We do not sell any client data. Please refer to our policy for details.

Read privacy policy

Important disclaimers

It’s essential to read all service disclaimers before engaging with us. Transparency and client awareness are priorities.

Caution notice

Window cleaning involves physical risk; while we apply high safety standards, you accept inherent risks when services are performed.

Limits of liability

Our liability is limited to the service scope as provided. No liability for indirect or consequential damages. Results may vary.

Indemnity

You agree to indemnify Xenalorivia against loss or claims from breach of these terms, misuse, or failure to follow site instructions.

Dispute process and venue

If issues arise, clients and Xenalorivia will first seek amicable solutions before seeking further remedies.

Arbitration

Disputes not resolved amicably will go before an agreed arbitrator in Malaysia. Costs are shared unless determined otherwise.

Malaysian law governs all disputes arising from this agreement.

Online dispute resolution

You may access independent out-of-court services for certain disputes regarding our platform or outcomes.

See legal disclaimer

Severability

If any term is found unenforceable, the remainder stays effective. Provisions survive as appropriate.

Agreement completeness

This document is the entire agreement. No verbal, prior, or outside statements override it—subject to change by notice.

Governing law in Malaysia

All services, legal matters, and disputes are subject to applicable Malaysian law.

Ending the agreement

Xenalorivia may discontinue service at any time for breach of terms, unsafe conditions, or non-payment. Unused service may be cancelled with proper notice.

Updates

We may revise these terms with or without notification. Your continued use implies acceptance of new conditions.

Contacting us

Any term or compliance question can be addressed to our team. We welcome your input at any time.

Contact email: content@xenalorivia.sbs

Phone number: +60 7-780 7651

Mailing address: Standard Chartered Building, No. 2 Beach Street, George Town, Penang 10200 Malaysia

Terms and conditions of service